This Privacy Policy outlines NAKKASHI’s approach to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Information which is processed by us, whether in physical or electronic mode.
While you may be able to browse the Platform (Website) from countries outside of India, however, please note we do not offer any product/service under this Platform outside India. By visiting the Platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
In this Privacy Policy, the expressions ‘Personal Information’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.
We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Information.
Throughout this document, “we”, “us”, “our”, “ours” refers to NAKKASHI . Wherever we have said ‘you’ or ‘your’, this means YOU.
WE
NAKKASHI is a partnership firm incorporated under the provisions of the Indian Partnership Act, 1932 and having its registered office at 141A Assoy Dabolim, Chicalim, Goa – 403711. NAKKASHI is engaged in the business of buying, marketing and facilitating selling, marketing and retailing clothes / garments, Indian handicrafts, semi-precious, precious & natural stones and their ornaments made in combination with precious and semi-precious metals & alloys (“Business”) through the e-commerce platform developed and owned by NAKKASHI and its affiliates or offline stores / events to conduct its Business.
ROLES WE PLAY
We play the role of a Data Controller when we collect and process Personal Information about you.
We play the role of a Data Processor when we collect and process Personal Information on behalf of another Data Controller.
OUR COMMITMENT
We commit to protecting your privacy and hence our Personal Information handling practices are continually reviewed to ensure compliance with the applicable privacy laws and regulations.
INFORMATION YOU GIVE US
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses our services. Depending upon the jurisdiction from where you might be accessing our platform and as per applicable laws. You may be served different types of cookies such as strictly necessary cookies, performance cookies etc.
INFORMATION FROM OTHER SOURCES
We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
CATEGORIES OF PERSONAL INFORMATION
Categories of Personal Information we may collect and process are as below:
- Demographic & Identity data
- Contact details such as Name, email address, contact number, shipping address, country, date of birth and profile picture.
- Open data and public records such as information about YOU that is openly available on the internet.
- Details such as Transaction amount, bank name, card number, card type.
- Online Identifiers and other Technical Data
- Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet.
- Communications details such as the Metadata and other Personal Information we get from communications done through e-mails, SMS, instant messages and calls.
- Usage data details such as data about how you use our platform, pages viewed, etc.
CONSENT
By using the Platform and/ or by providing your information, you agree and consent to us collecting, storing, processing, transferring, using and sharing of your personal information (including sensitive personal information as per applicable law) that you disclose on the Platform with third parties or service providers for the purposes set out and in accordance with this Privacy Policy.
PURPOSES OF GATHERING YOUR PERSONAL INFORMATION
We use your personal information to operate, provide, develop, and improve the products and services. These purposes include:
- We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
- We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our Platform.
- We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with US.
- We use your personal information to communicate with you in relation to NAKKASHI via different channels (e.g., by phone, e-mail, chat).
- We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
COOKIES AND OTHER TRACKERS USED BY OUR DIGITAL PROPERTIES
Cookies are small text files that are placed on your computer by websites that you visit. Similarly, there are other types of trackers used. Likewise, Mobile Apps use requisite permissions and SDKs. These are used to make Websites & Apps work, or work more efficiently, as well as to provide information to the owners of the website/app.
Depending upon the jurisdiction from where you might be accessing our Platform and as per applicable laws you may be served different types of cookies such as strictly necessary cookies, performance cookies etc. We use cookies, permissions and other trackers on our Platform to collect and process data so as to provide you a better online experience as well as improve our services.
These cookies are needed to run our website, to keep it secure if you are logged on and to obey regulations that apply to us. If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private.
Most web browsers allow some control of most cookies through the browser settings. Please note disabling the ‘Strictly Necessary’ cookies may cause certain parts of our website to remain inaccessible to you.
PERSONAL INFORMATION DISCLOSURE
We have appropriate contracts in place with our third-party partners. This means that they cannot do anything with your Personal Information which is outside of the scope permitted by us. They hold it securely and retain it only for the period specified in our contracts with them.
We might also disclose your Personal Information to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, legal process, to protect the safety of any person, to address fraud, security, or technical issues, or to protect our rights or the rights of those who use our products & services.
REASONS FOR DISCLOSING YOUR PERSONAL INFORMATION TO OTHER PARTIES
We may disclose your Personal Information to others where it is lawful to do so including where we or they:
- need to provide you with products or services.
- where you have initiated a payment.
- have a legal obligation to do so, e.g. to assist with detecting and preventing fraud.
- have requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests.
- have a legitimate business reason for doing so.
- want to send you information and promotional material regarding our products and services.
- have asked you for your consent to share it, and you’ve agreed.
- improve your online experience for using our product.
TO WHOM YOUR PERSONAL INFORMATION MAY BE DISCLOSED:
We may disclose your Personal Information for the above purposes to other parties including:
- Other group companies and any subcontractors, agents or service providers who work for us or provide services to us or group companies (including their employees, sub-contractors, service providers, directors and officers).
- Law enforcement authorities/agencies, Government authorities, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities.
- Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the Personal Information as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals.
- Overseas regulators.
- Anybody else that we’ve been instructed to share your Personal Information with by you.
CROSS-BORDER DATA TRANSFER
Personal Information we hold about you may be transferred to other countries outside your residential country for any of the purposes described in this Privacy Policy.
You understand and accept that these countries may have differing (and potentially less stringent) laws relating to the degree of confidentiality afforded to the information it holds and that such information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies and private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar process. In addition, a number of countries have agreements with other countries providing for exchange of information for law enforcement, tax and other purposes.
If we transfer your Personal Information to third parties for purposes stated in this Privacy Policy, we will use best endeavours to put in place appropriate controls and safeguards to ensure that your Personal Information is kept accurate, adequately protected, and processed only for specified and reasonable purposes in a manner that is fair, transparent and has a lawful basis, and is stored for no longer than is absolutely necessary.
DATA SECURITY
We are committed to protecting your Personal Information in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Information from unauthorized access, alteration, transmission and deletion. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Information in line with our policies.
RETENTION AND DISPOSAL OF DATA
We keep the Personal Information we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your Personal Information for those purposes and will make sure that your Privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Information that is no longer needed.
LINKS TO OTHER WEBSITES
Our Platform may contain links to websites of other organisations. This privacy policy does not cover how that organisation processes Personal Information. We encourage you to read the privacy policies on the other websites you visit.
CHILDREN’S PRIVACY
Our platform is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Information to us. We or our associates /affiliates do not knowingly collect information from minors.
YOUR RIGHTS AS A CUSTOMER
We understand that when you interact with Nykaa Fashion, you have rights over your Personal Information. These rights involve providing reasonable steps to allow you to access your personal Information, correct any errors among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by means of contact@nakkashi.co.in
NEED TO KNOW
- NAKKASHI DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details through any means. NAKKASHI never calls users/customers with offers, discounts on products and offers free gifts.
- Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence and defraud consumers. NAKKASHI regularly cautions its customers against sharing any personal or payment sensitive information with unknown persons as such sharing leads to unauthorized use and/or fraud and consequent financial loss.
- NAKKASHI shall not be liable for any loss, damage, or expense incurred by a Customer where the Customer has shared personal and/or payment sensitive information with scamsters/fraudsters.
- We also request and encourage our customers to report such attempts or incidents to US though email or Customer care helpline to enable us to investigate and explore legal recourse.
- NAKKASHI relies on payment partners and banks. In certain cases involving payment/refund issues, we might see a delay as that is beyond our control once we pass the investigation to them however, we try our best not to exceed timelines stated in this policy.
NOTIFICATION OF CHANGES We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.